Refund policy

To be eligible for a return or exchange, all products must be in their original condition — unworn, unused, and with all original packaging and tags intact. Items that show signs of wear or damage caused by the customer will not be accepted.

All return or exchange requests must be submitted within 30 days from the date of delivery. Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your request.

Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the item received was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely, as we cannot be held responsible for lost shipments.

If you have any questions, please email us at info@orvianshoes.com