Sizing
What size should I pick?
Our shoes fit true to size, so you should always choose the size you normally wear in other major brands.
My size is out of stock, when will it be back?
If your size is currently out of stock, please sign up to be notified when it is restocked.
If you have questions about a specific style and size, please contact us at info@orvianshoes.com and we will assist.
Product
What type of materials does Orvian use?
Our goal is to make long-lasting shoes that age well with time. Due to its combination of flexibility and durability, we use full grain Italian leather, which is the highest quality.
Where are your shoes produced?
We proudly produce in Portugal. We visit our factories often to overhaul working conditions and we also make sure our shoe artisans are paid fairly for their exquisite work. The raw materials we use follow the same premises as stated above.
How do I care for my shoes?
We recommend that you use a ‘protective spray’ on our shoes. Using a horse hair brush to remove any dirt will keep your shoes clean for everyday use.
Shipping
How long is delivery?
EU: 1 – 3 business days
Are duties and taxes included in the price?
EU: Taxes included in the displayed price.
Does Orvian ship internationally?
We ship to all EU.
Can I cancel or change my order?
Orders are processed quickly, and preparation for shipment begins shortly after your order is placed.
If you wish to amend or cancel your order, please contact us at info@orvianshoes.com as soon as possible. We will check the status of your order and assist where possible.
Where's my order confirmation?
Your order confirmation is sent to the email address used at checkout shortly after your order is placed.